Terms of Service

Overview

By booking with Pop & Pillar or purchasing from our website, you agree to the following terms. Please read them carefully before proceeding with your order.

1. Services

Pop & Pillar agrees to provide balloon décor, backdrops, arches, and/or rental items as outlined in the agreed order summary or invoice.

2. Deposit & Payment

• A non-refundable deposit of $100 is required to secure your booking. Your date is not confirmed until the deposit has been received.
• The remaining balance must be paid in full prior to the event start time. Failure to do so may result in services not being provided.
• Payment for installations and backdrops is accepted via e-Transfer only. Please send all payments to popandpillar@gmail.com and include your name and event date in the message.
• Grab & Go Garlands can be purchased directly through the website via online checkout.

3. Cancellations

All deposits are non-refundable under any circumstances. By paying the deposit, you acknowledge this policy.

4. Rental Items & Ownership

• All rental items, including arches, backdrops, stands, frames, and props, remain the sole property of Pop & Pillar at all times.
• The client assumes full responsibility for all rental items from the time of setup until pickup, including any loss, theft, or damage caused by the client, guests, venue staff, or other third parties.
• Any damaged, missing, or stolen items will be charged at full replacement or repair cost.

5. Setup & Removal

• Pop & Pillar will handle delivery, setup, and takedown of all rented items unless otherwise agreed in writing.
• Please allow approximately 45 minutes to 1 hour for setup at your venue.
• The client is responsible for ensuring venue access at the agreed setup and pickup times. Delays caused by venue inaccessibility may result in additional fees.

6. Weather & Outdoor Events

• Pop & Pillar is not responsible for delays, modifications, or issues resulting from weather conditions, including rain, wind, extreme temperatures, or other acts of nature.
• Pop & Pillar reserves the right to adjust, modify, delay, or decline installation if weather conditions are deemed unsuitable or unsafe for materials, equipment, or personnel.
• No refunds will be issued due to weather-related circumstances once services have begun or if modifications are made for safety reasons.
• The client is responsible for providing an alternative indoor location or weather contingency plan when applicable.

7. Liability

Pop & Pillar is not responsible for accidents, injuries, or property damage resulting from the use or misuse of décor or rental items once installation is complete.

8. Grab & Go Garlands

• Garlands are available for pickup in Mississauga, ON. Please bring a large vehicle — garlands are fully inflated at time of pickup.
• Delivery is available for an additional fee.
• All garlands are handmade and may vary slightly from photos shown on the website.
• Garlands are perishable. Once collected, we cannot accept returns for change of mind.

9. Photos & Social Media

Pop & Pillar may photograph installations for portfolio and social media use. If you would prefer we do not share photos of your event, please let us know at the time of booking.

Questions?

Reach out at popandpillar@gmail.com — we're happy to help.