Refund Policy

Deposits

All deposits are non-refundable under any circumstances. A $100 deposit is required to secure your booking. By paying the deposit, you acknowledge and agree to this policy.

Custom Installations & Backdrops

• Once a deposit has been paid and your date confirmed, no refunds will be issued for cancellations.
• The remaining balance is due in full prior to your event. If payment is not received, services may not be provided and the deposit will not be returned.
• Rescheduling: We are happy to reschedule your booking subject to availability. Please contact us as early as possible.

Weather-Related Cancellations

No refunds will be issued due to weather-related circumstances once services have begun, or if modifications are made for safety reasons. We recommend having an indoor backup plan for all outdoor events.

Grab & Go Garlands

• All garlands are handmade to order and are non-refundable once collected or delivered.
• If your garland arrives damaged or significantly different from what was ordered, please contact us within 24 hours with photos and we will work with you to make it right.
• We do not accept returns for change of mind.

If We Need to Cancel

In the rare event that Pop & Pillar needs to cancel your booking due to illness or unforeseen circumstances, you will receive a full refund including your deposit, and we will do our best to help you find an alternative solution.

How to Get in Touch

For any questions about your booking or this policy, please email us at popandpillar@gmail.com. We aim to respond within 1–2 business days.